NO: Good Travel - A Trip To Gold Coast Pt.3
There is one good thing to remember about Australian or Queesnlander. They trust their customer. They trust people and expect people trust them as well!
The next morning in Brisbane at our hotel, we woke up early at 8 a.m. just to catch the car rental first thing in the morning before all vehicles being rented out during this peak season. We checked (in fact asked for favour) with our hotel receptionist the nearest Car Rental around and called them up. The old lady (old? How old are you then?) was very helpful indeed and she helped making quite some calls to car renting shops around. After quite a few tries, she managed to get one for us which would cost us AUD56.00 per day for a Year 1995 TOYOTA CAMRY. We agreed and someone from the shop picked us up at our hotel an hour later to go to their office. Since there wasn’t much choice, we agreed on the offer and signed some agreement kind of documents and this was where we found it ‘Strange’.
There was something we found it not right when the shop owner (another old lady) explained to us the procedure of returning the car. First, we have agreed to rent the car for 5 days. On the last day, when we want to return back the car, there are 2 options: Either return to their yard before 5p.m., or parked at their dedicated parking lot at airport. Fine, it was quite logical. But when we told her what if we return it after 5p.m., she said no problem: we could still park the car at their yard and drop the keys into the mail box; or park at airport and put the keys inside the car before locking it as they have spare keys!! Not only that, we were asked or requested to swipe credit card in advance as the deposit in case for any repair cost if there is any damage to the car during our rental and they will post back receipt to us after we came back to Malaysia! It was quite unsecured, right?
Firstly, what would happen if there is theft case happened to the car after we parked our car without acknowledgement from them? They can always argue that we did not return the car back to them. Secondly, what if they claim us money for repairing car after we left Australia without join inspection when we return the car, not to mention if someone else damage the car after we left. In my experience, this is quite normal to happen and is quite important to query her. But she really got a shock and embarrassed (this is a better word to describe instead of ‘humiliated’) when we asked her these 2 questions. Her face turned serious and emphasised that there wasn’t anything happened like this before since she started the business 25 years ago!!
“You don’t trust me, do you?” She added, ”some Chinese lady did ask me the similar questions 2 years ago, does this happen in your country, Malaysia?”
I was silent…..
The next morning in Brisbane at our hotel, we woke up early at 8 a.m. just to catch the car rental first thing in the morning before all vehicles being rented out during this peak season. We checked (in fact asked for favour) with our hotel receptionist the nearest Car Rental around and called them up. The old lady (old? How old are you then?) was very helpful indeed and she helped making quite some calls to car renting shops around. After quite a few tries, she managed to get one for us which would cost us AUD56.00 per day for a Year 1995 TOYOTA CAMRY. We agreed and someone from the shop picked us up at our hotel an hour later to go to their office. Since there wasn’t much choice, we agreed on the offer and signed some agreement kind of documents and this was where we found it ‘Strange’.
There was something we found it not right when the shop owner (another old lady) explained to us the procedure of returning the car. First, we have agreed to rent the car for 5 days. On the last day, when we want to return back the car, there are 2 options: Either return to their yard before 5p.m., or parked at their dedicated parking lot at airport. Fine, it was quite logical. But when we told her what if we return it after 5p.m., she said no problem: we could still park the car at their yard and drop the keys into the mail box; or park at airport and put the keys inside the car before locking it as they have spare keys!! Not only that, we were asked or requested to swipe credit card in advance as the deposit in case for any repair cost if there is any damage to the car during our rental and they will post back receipt to us after we came back to Malaysia! It was quite unsecured, right?
Firstly, what would happen if there is theft case happened to the car after we parked our car without acknowledgement from them? They can always argue that we did not return the car back to them. Secondly, what if they claim us money for repairing car after we left Australia without join inspection when we return the car, not to mention if someone else damage the car after we left. In my experience, this is quite normal to happen and is quite important to query her. But she really got a shock and embarrassed (this is a better word to describe instead of ‘humiliated’) when we asked her these 2 questions. Her face turned serious and emphasised that there wasn’t anything happened like this before since she started the business 25 years ago!!
“You don’t trust me, do you?” She added, ”some Chinese lady did ask me the similar questions 2 years ago, does this happen in your country, Malaysia?”
I was silent…..
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1 comments:
Wish I was there. Nice read.
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